Orchard End Surgery
Dorothy Avenue, Cranbrook, Kent, England, TN17 3AY Also known as: First Contact Physio, First Contact Physio - Weald PCN
21
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Orchard End Surgery
2017-07-10
Person
4
5
0
Written by a patient
Written by a patient 10th July 2017
I have been a patient a while now so i have seen some changes. The reception staff are always friendly on arrival and departure. The Doctors are very friendly and always make me feel relaxed and not rushed.
The new Sister is lovely she always runs to time and makes you feel special like you are the only patient that matters and she is so friendly and listens.
The pharmacy ladies always get your medicines really quick and the new practice manager has a presence about the surgery which is nice to see.
I feel everyone is like a family and as a patient im honoured to be part of it thank you.
10th October 2017
Response from Orchard End Surgery
Thank you for taking the time to provide feedback. We as a practice strife to ensure patients are happy with the service we provide. Caroline Sedgwick - P. Manager
Orchard End Surgery
2017-07-07
Person
2
5
0
Written by a patient
Written by a patient 7th July 2017
Doctors should not sit yawning whilst you are seeing them find it really rude
Being closed half day is an inconvenience how can a surgery run on four and a half days
Classical music in waiting room is not everybody's cup of tea, feel like your sitting in a morgue
Nurses need retraining on how to take bloods, if they cannot do it don't blame the patient like its there fault
Trying to get an appointment is a pain, as is book on the day and trying to get through on the phone
10th July 2017
Response from Orchard End Surgery
Thank you for your very honest feedback. We have decided to remove the radio from the waiting room as music choice is such a personal preference and makes it difficult to find this suitable for all. I am sorry that you are not happy with the surgery for many reasons. These comments will be discussed at our meetings.
Orchard End Surgery
2017-05-22
Person
2
5
0
Written by a patient
Written by a patient 22nd May 2017
I'm am lucky enough not to have to visit the doctors very often. However when I have I have always had to wait 30/40mins for my appointment slot as the surgery, in my experience, always runs late. But with this in mind the doctors are usually very thorough when you do finally go in and you don't feel rushed. The doctors have always been very good with the children. The surgery is clean, receptionist were polite and I haven't had a problem getting an appointment except the phoning on the day for that day is very inconvenient, as is the two hours closed in the afternoon.
It does seem to be the thing that the Doctor asks the patient "what do you think the problem is?" I never find that reasuring, if I've gone to the doctors it's a last resort because I don't know what the problem is.....but that's just my opinion.
10th July 2017
Response from Orchard End Surgery
Thank you for your honest feeback. All are shown to the GPs and discussed at meetings. I am sorry if at times you have not been reassured. We do strife to give a good service. Your comments will be discussed at our next meeting.
Orchard End Surgery
2017-05-22
Person
4
5
0
Written by a patient
Written by a patient 22nd May 2017
The doctors have always given great care, as have the nurses. My biggest problem has been booking appointments. It is frustrating that I cannot book for the next day but have to ring up at 8:30am on the day - right as I am trying to get four children out the door to school. The doctors have always phoned me back when the surgery is triaging so that is good.
10th July 2017
Response from Orchard End Surgery
Thank you for offering feedback to us. We do our best offering appointments and as you say do offer a triage telephone system to support the appointments systems and we are continually looking at ways of addressing this. Thank you for your understanding
Orchard End Surgery
2017-05-22
Person
4
5
0
Written by a patient
Written by a patient 22nd May 2017
It is sometimes difficult to get an appointment on the day that you either pop in or telephone but the very friendly staff do all that they can to accommodate you as quickly as possible. The walk in surgery on Monday mornings is a great facility.
10th July 2017
Response from Orchard End Surgery
Thank you for taking the time to respond with feedback. We do try to offer appointments as soon as possible and offer telephone triage to alleviate waiting time when patients have health concerns.
Resources
Short link to review Orchard End Surgery: http://iwgc.net/ece3n